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Fátima Ribeiro and Susana Azevedo, co-authors of articles on leadership and team coaching

Leading through Uncertainty: The Path to Agility and Resilience

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This article was originally published in Portuguese in Líder Magazine, in the fall 2025 issue.

The online version was later published on the magazine’s website. The original article can be consulted here link.

Geopolitical and global trade tensions, technological disruption with the advancement of artificial intelligence and climate change are among the main risks identified by organisations in 2025.

These factors have a direct impact on leadership, business models and organisational structures. Leaders seek to develop organisations that are more agile and resilient to change.

But how to sustain a strategic advantage of the organisation in the long term? How to face the uncertainty and discomfort of change? And, in this process, how to transform resistance into experimentation, internal competition and silos into recognition of interdependencies, taking advantage of synergies between areas and turning disconnection into authentic collaboration?

There is no immediate answer or single model or solution.

After participating as research partners in the book Team of Teams Coaching: Using a teaming approach to increase business impact, by Professor Peter Hawkins and Dr Catherine Carr, published July 2025, we have developed learning and practices in leadership and organisational development projects. We seek to develop a “team of teams”: a fluid, networked, collaborative organisation with shared responsibility, prepared to face complexity and provide greater agility to organisations.

To achieve this agility, a clear and inspiring purpose is crucial. Values that translate into actions. Goals that align everyone, both on paper and in practice. It is important to prioritise the experience and well-being of employees, because motivated and empowered teams generate stronger connections between areas.
It is also essential to develop systemic awareness, continually identifying stakeholders and systems, to create alliances and collaborations that provide real value to everyone.

The coaching process usually begins with coaching the leadership team and a joint review of the purpose, vision and strategy from the perspective of the various stakeholders and systems. A prior systemic diagnosis identifies strengths, critical areas and opportunities.

We work on the “why” of the organisation, the coherence of the strategy, the clarity of processes and responsibilities, the quality of internal relationships between areas and the opportunities to develop relationships with the different stakeholders.

Subsequently, the coaching process expands its support to the different functional teams, focusing on interdependencies and mutual responsibility. It takes into account the transformation and transition challenges typical of the different life cycles of organisations and their connection with the challenges of the ecosystem.

This intentional approach supports a culture, language, communication and internal dynamics that leverage collective intelligence, along with a strategy that flows and evolves in search of creative responses to change, in a continuous learning process.

Systemic team coaching requires constant experimentation. In the course of work, each team and organisation discovers what works and shapes its collective authenticity, learning, adapting and creating new ways to generate value.

Authors: Fátima Ribeiro and Susana Azevedo

Fátima Ribeiro and Susana Azevedo, co-authors of articles on leadership and team coaching

Building Bridges: An Organisational Culture for Success

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This article was originally published in Portuguese in Líder Magazine, in the spring 2025 issue.

The online version was later published on the magazine’s website. The original article can be consulted here link.

A common purpose, a shared vision and dreams allow us to face change more agilely and effectively, and transform leaders, teams and organisations. They create a connection between minds and hearts that enhances communication, collaboration, commitment and teamwork.

Organisational identity provides a sense of community and inclusion and reinforces a set of norms and values that build bridges and contribute to a feeling of belonging.

In one of the organisations we worked with, values such as transparency, autonomy and trust, defined as essential by their leader, were incorporated into their leadership practices and behaviours. This transformed the culture and made the organisation more efficient and better prepared for the future.

Transparency was incorporated to promote clearer communication and proper management of expectations. The structuring of processes and the delegation of tasks reinforced the value of autonomy. Trust, as a way of looking at others, was expanded and integrated into leadership practices to create psychological safety and develop relationships and collaboration.

Authors such as Amy Edmondson and Timothy Clark, and studies in companies such as Google—project Aristotle—, show that psychological safety is the basis of the most effective teams. Based on the perception of inclusion and security, team commitment increases, collaborators develop their curiosity and enhance innovation, and productivity and performance become sustainable.

Amy Edmondson explains that psychological safety helps people take the interpersonal risks necessary to achieve excellence in a rapidly changing, interdependent world.

in the book The 4 Stages of Psychological Safety, Timothy Clark identifies the following dimensions of psychological safety: safety to feel included, safety to learn, safety to contribute, and safety to question.

Leaders, using emotional, conversational and collaborative intelligence tools, coordinate diverse and inclusive work environments. In this way, they enhance relationships and continuous learning and contribute to the whole being more than the sum of the parts.

Relationships are the context that allows us to successfully face change, and sharing helps to strengthen them. As Richard Boyatzis points out in the book The Science of Change, a shared vision drives hope; In shared compassion we experience solidarity, and through shared energy we vibrate at the same frequency as others.

Through systemic team coaching we work on relationships and connections between people, teams and external stakeholders, building bridges towards a successful organisational culture in contexts of uncertainty and complexity.

Authors: Fátima Ribeiro and Susana Azevedo

A professional leading a team working session beside a whiteboard

Developing Leaders as Coaches

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This article was originally published in the newspaper “La Estrella” and is part of a biweekly column from the ICF Panama Chapter to disseminate what Professional Coaching is. It seeks to inform, create more awareness and differentiate professional coaching, in which the Coach is governed by ethical principles and is continually improving his or her skills.

See the original article in this link.

 

The three main Coaching modalities used in organisations are:

  • External coach, professional with training in coaching who is hired by the organisation for specific processes on a one-time or continuous basis.
  • Internal coach, professional with training in coaching and who practices it within a single organisation, being part of its staff.
  • Leader Coach, manager or supervisor who uses tools and coaching skills in his role as a leader.

 

Some of the challenges of the leader as coach are:

  • How can I effectively coach all my collaborators individually in the limited time I have on a daily basis?
  • How can I do this “virtually”?
  • How can I continually improve my skills?
  • How do I use coaching tools with my team collectively so they can apply them to each other and we can create a culture of team development?

 

To develop as a leader as coach, the leader needs to have specific training for this purpose, which allows the development and application of coaching competencies in the organisation in an ethical and professional manner.

 

The basis for coaching training are the 8 competencies defined by the ICF – International Coaching Federation, divided into 4 large groups:

 

  1. Foundational Competencies or Foundations
    1. Demonstrate ethical practice
    2. Embody a coaching mindset
    3. Co-Create the relationship
    4. Establish and maintain agreements
    5. Cultivate trust and security
    6. Maintain presence
    7. Communicate effectively
    8. Actively listen
    9. Evoke awareness
    10. Cultivate learning and growth
    11. Facilitate the growth of each client

 

This is a very brief description of the competencies by the author for the purposes of this article, and for a broader and more precise definition we recommend consulting them on the ICF website:

 

  • Demonstrate ethical practice, understanding and consistently applying coaching ethics and standards.
  • Embody a Coaching mentality that is open, curious, flexible and focused on the coachee.
  • Establish clear agreements with the coachee, and with the different stakeholders, where applicable, about the relationship and coaching conversations, process, plans and goals, among others.
  • Cultivate trust and security, creating in partnership with the coachee a safe and supportive environment that allows them to share freely, in a relationship of mutual respect and trust.
  • Maintain presence, giving your full attention to the coachee, using an open, flexible, grounded and confident style.
  • Active listening, focused on what the Coachee is or is not saying, for complete understanding in the context of the Coachee’s systems, supporting the client’s self-expression.
  • Evoke awareness, facilitating the coachee’s understanding and learning through the use of tools and techniques such as powerful questions, silence, metaphors or analogies.
  • Facilitate growth, to transform learning, knowledge and vision into action, promoting coachee autonomy.

For a more effective development of coaching skills, support in the training process with professional coaches, mentors and/or supervisors, and internally with peers and sponsors that promote the development of a coaching culture in organisations contributes.

 

Leaders, through the use of coaching tools, contribute to change in culture, promoting a focus on solutions, not problems. They also promote the development of communication and relationships, and an improvement in the trust and commitment of their collaborators. Lastly, the use of coaching tools helps employees become empowered, focus on solutions, and seek support to solve problems themselves.

 

International studies show that coaching is key in developing high-performance teams.

 

Author: Fatima Ribeiro

The author is ACC (ICF Associated Certified Coach), Coach in professional development, leadership and teams processes and member of the Board of Directors of ICF Panama.

Poster for the Leadership and Team Development seminar at QLU

Leadership and Team Development Seminar and Workshop

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From August 19 to 22 I will be facilitating a Seminar Workshop “Leadership and Team Development” at QLU – Quality Leadership University in a dynamic and co-creation process.

The challenges of a global, complex, changing, diverse and hyperconnected world demand that today’s leadership be different. The basic principles remain, but the way of leading changes. We no longer see the leader as a superior being, focused on the task and providing structure and direction, we see him as a facilitator who is involved in dialogue and the participation of everyone. 

Create value for all stakeholders, working with systemic conflicts, being members of multiple teams and working virtually are some of the challenges organisations currently face.

I will share, among others, knowledge and practices from my learning with Dr. Marshall Goldsmith and Dr. Peter Hawkins, professors, authors and coaches recognised worldwide for their work on leadership, team development and value creation in organisations.

Accede here to more information about the programme.

a hug,

Fatima Ribeiro

Two professionals talking in an office

Developing Your Leadership Potential as a Woman

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female leadership

In my article “Female leadership in Panama” I briefly describe the conclusions of a study developed in Panama on “Women in business management: gaining momentum in Panama.”

Among the measures aimed at overcoming the dilemmas and internal contradictions that women face when reaching positions of responsibility, the study identifies mentoring programmes, coaching and career development plans.

Coaching helps identify beliefs that may limit a woman’s professional and leadership growth, and break habits that hold back progress in her professional career, such as a promotion, a successful salary negotiation, or a career change.

The 12 habits that stop you…

In my coaching processes I use, among other tools, the 12 habits identified in the book “How Women Rise” by Sally Helgensen and Marshall Goldsmith:

  1. Reluctance to claim achievements
  2. Expect others to spontaneously notice and reward your contributions
  3. Overvaluation of experience
  4. Just build instead of building and leveraging relationships
  5. Do not enlist allies from day one (allies, mentors and sponsors).
  6. Put your work before your career
  7. The perfection trap
  8. The desire to please
  9. Minimization
  10. Too much
  11. Rumiando
  12. Let your radar distract you

These habits often appear together. For example, the habit (1) Reluctance to claim achievements often appears accompanied by the habit (2) Expecting others to spontaneously notice or praise and reward your contributions.

Others that can be found together are the habits (3) Overvaluing experience and (6) Putting your work before your career and the habit (7) The perfection trap.

Plan of action

If you detect some of these behaviours or habits in yourself, the suggestion is that you establish a strategic plan to implement changes.

Align your objectives with your purpose, start with one, maximum two habits, which you fragment into small habits or routines, be specific and concise in your actions and define a time limit to implement them.

Recruit professional help such as a coach or someone committed to your development and who also wants to implement changes and establish “peer coaching”, promote your objectives, ask for feedback, listen, thank and implement changes during the course of your action plan.

In a coaching process, purpose, objectives, objective and subjective reality, visions and options are worked on in an integrated manner and an action plan is implemented.  The action plan encourages the implementation of actions, accompanied by the development of relationships and feedback, which allows the desired changes to be implemented by measuring their effectiveness.

Our beliefs shape our resistance to change, our responses help shape our circumstances, and our behaviours shape how others respond to us.

Organisations can implement coaching processes that support the development of female leadership, or professional women can choose to individually contract a process that contributes to their professional development.

References: Book “How Women Rise”, break the 12 habits holding you back from your next raise, promotion or job, Sally Helgesen y Marshall Goldsmith.

 

 

 

A professional leading a team meeting in a glass-walled room

Women’s Leadership in Panama

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Reality

Panama occupies the position 43 in the world ranking in 144 countries of the World Economic Forum’s Gender Parity Index, but 71% of companies do not have women at the highest management level.

According to the study “Women in business management: gaining momentum in Panama”, the percentage of representation of women in management positions varies by level and becomes narrower as we rise in level.  In the supervisory ranks, we have a level of representation of women of almost 37%, at the mid-level 34%, at the senior level 22% and at the top executive level only 8%.

The difficulties for women to be in management positions (CEO or member of the Board of Directors) increase with the size of the company, reiterating that large companies have the lowest representation of women in senior management positions.

The lesser presence of women is felt in areas of operations and research and development, with women in Panama occupying more relevant positions in areas of marketing, sales and human resources.

90% of companies agree that women lead as effectively as men, but different barriers were identified in the study, the first related to a lack of general or line management experience and the second to stereotypes about the role and skills of women, which seem to reflect a contradictory view with the first statement.

Other important barriers identified in the study were women’s limited availability or time flexibility to travel, lack of support to combine work with relationships/family, and leaders’ lack of commitment to the advancement of women.

In the study’s focus group, women identified the main obstacles as: the dilemma between family/career balance, the organisation that is not very conciliatory, and spaces of power that are not very inclusive.

70% of the companies surveyed declare they have a balanced and inclusive culture, but only 30% of them recognise that, with the same skills and professional qualifications, women find it more difficult to reach senior management positions.

There are limitations such as social conditions and an exclusive corporate culture and there are limitations imposed by the women themselves due to personal beliefs or family conditions.

Important benefits obtained with the implementation of diversity and gender equality initiatives in companies are recognised in the surveys, the most relevant being: the increase in business results, including profitability and productivity, the increase in the ability to attract and retain talent and the improvement of the company’s reputation.

It is important to promote and disseminate these important benefits, promoting successful good practices and working with different actors jointly to reduce the identified barriers.

Among the measures aimed at overcoming the dilemmas and internal contradictions that women face when reaching positions of responsibility, the study identifies mentoring programmes, coaching and career development plans.

 

Coaching supports change

The coaching process is key to identifying beliefs that can limit a woman’s professional and leadership growth, and to breaking habits that hold back progress in her professional career, such as a promotion, a successful salary negotiation or a professional change.

In the coaching process, objectives are identified, objective and subjective reality is reflected on, options are generated and an action plan is implemented.

The action plan stimulates the implementation of actions, accompanied by the development of relationships and feedback, which allows the desired changes to be implemented by measuring their effectiveness.

The coach accompanies the professional in their executive and leadership development and the process can be implemented at the initiative of the company or directly with the professional who is committed and responsible and wants to enhance their professional career. The key indicators or KPI’s They are established case by case. In the case of processes contracted by an organisation, it includes evaluations of leadership growth by the stakeholders or interested parties selected as significant to the process, being a measurable and quantified process.

In my article “Are you a woman? Develop your leadership potential” You can find more information about female leadership development.

 

References: The study “Women in business management: gaining momentum in Panama”, promoted by CoNEP – National Council of Private Enterprise and ILO – International Labor Organisation, and prepared by Stratego and Enred Panamá.