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Self-Awareness and Emotional Intelligence

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This article was originally published in the newspaper “La Estrella” and is part of a biweekly column from the ICF Panama Chapter to disseminate what professional coaching is. It seeks to inform, create more awareness and differentiate professional coaching, in which the coach is governed by ethical principles and is continually improving his or her skills.

See the original article in this Link.

Self-awareness is the basis of learning, development, and change. It is a foundation of emotional intelligence, and what allows us to build better relationships, achieve better results, with a higher level of well-being.

in his book Insight, Tasha Eurich tells us that 95% of people believe they are self-aware, but that in reality this number is much lower, on the order of 12% to 15%. The author understands self-awareness as “the willingness or ability to understand who we are, including aspects such as our values and patterns (internal self-awareness), and how others perceive us (external self-awareness).”

The process of developing self-awareness involves spaces for reflection, openness to introspection, but also a willingness to observe and listen to the perceptions of others, to request feedback.

In the coaching processes we verify that when we begin to explore with our clients their values, talents, passions, strengths, patterns, triggers, among others, they identify that it is not so simple and is even more challenging than what they would initially consider. That it is not as obvious as we might think to identify what moves us, makes us unique and differentiates us, nor to identify our behavioural patterns.

It is necessary to dedicate time and reflection to becoming aware of what distinguishes us, of our reaction patterns, of the beliefs and assumptions that live behind our actions. We all have blind spots, at the level of knowledge, emotions and reactions of which we are not aware, and which are difficult for us to access without feedback from others.

The coaching process provides the reflective and creative space, which we often do not have on a daily basis, of moments dedicated to connecting with who we are, what we want, why we want it and to explore action options that enhance better results and well-being.

When we connect with our purpose, with our values, with the essence of who we are and what we value, we access a source of energy and motivation that focuses our actions and supports us to develop the flexibility and resilience necessary to achieve our goals and well-being.

In the process of awareness we access and can leverage our internal resources, and from there also identify the external resources that we need.

The authors Travis Bradberry & Jean Greaves, in their book Emotional Intelligence 2.0, They explore some strategies to develop personal self-awareness, including learning to identify emotions cognitively and physically, not to classify them as good or bad, not to ignore them, even when they make them uncomfortable, and to recognise them and let them go.

Other strategies identified are the periodic practice of journaling and obtaining feedback as a way of observing ourselves from a distance, identifying behavioural patterns and triggers in stressful situations.

The practice of periodic reflection or meditation are strategies to connect with our essence, with our values, and to do a regular mental and physical check-up, to maintain our mental health and prevent burnout situations.

In our interactions with others we can also develop our social self-awareness, through the practice of mindfulness, presence, active listening, and empathy.

From curiosity we can observe the other, or others from their world, ask and try to understand others from their life experience, beliefs, assumptions or culture.

A professional coach recognizes that self-awareness is the basis for his client to achieve his goals, and works with him from that basis in defining specific strategies for each case.

Self-awareness is also important in working with teams and in organisational development, in identifying interaction dynamics and behavioural patterns.

Personal and social self-awareness is a learning process, a search for personal mastery.

My favourite strategies are emotional checking and journaling, putting my reflections on paper or recording them, so I can return to them and observe them from a distance.

Dear reader, how do you make sure you develop your self-awareness? What are your favourite strategies?

Author: Fátima Ribeiro

The author is PCC (ICF Professional Certified Coach), Coach in professional development, leadership and teams processes, and member of ICF Panama.

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Saboteurs and wisdom

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This article was originally published in the newspaper “La Estrella” and is part of a biweekly column from the ICF Panama Chapter to disseminate what Professional Coaching is. It seeks to inform, create more awareness and differentiate professional coaching, in which the Coach is governed by ethical principles and is continually improving his or her skills.

See the original article in this Link.

 

The concept of intelligence has evolved over time. At the beginning of the 20th century, IQ was considered the main predictor of success. In the 80s we began to hear about the emotional quotient connected with emotional intelligence, that is, self-awareness and self-management, and knowledge of others and relationship management, as a differentiating element for a successful life, having an impact of about 80% on success.

Currently, with the growing complexity and uncertainty of the context, concepts such as collaborative intelligence are gaining importance, that is, the ability to co-create together a result that is greater than the sum of the parts.

We also talk about intelligence for change, closely connected with emotional agility, that is, the ability to navigate different emotions and take actions based on values and long-term objectives, with resilience, that is, the ability to face change and adversity, and with the concept of antifragility, which integrates the ability to not only face, but also thrive in uncertain and adverse situations.

 Other concepts are communication intelligence, a conscious and intentional way of adapting messages to the objectives and context, for greater influence, impact and creation of value, and the intelligence of connecting, which reflects the ability to ask questions, design ideas and approach conversations to influence and mobilise others in the pursuit of an objective.

The very concept of work has evolved from essentially manual work, associated with the beginning of industrialization, to more cognitive work, associated with the acquisition of knowledge and active learning strategies with the revolution associated with the Internet and knowledge economy, to more emotional work, connected with the development of empathy and compassion, with the connection to a purpose and values, which enhances the development of relationships, connections and alliances at a more systemic level.

In its entirety, we are talking about intelligence concepts closely connected to the development of soft skills, about work on our being and thinking, in the management of emotions, beliefs and thoughts, in actions connected with a purpose and values, that drive the development of our potential, with simultaneous impact on results and well-being.

In a coaching process, thinking and creativity are stimulated to develop the client’s potential, connecting being, thinking and doing. The objectives of the process and actions are defined from the future desired by the client, its purpose and visions.

When considering a systemic perspective in working with the client, the different levels of context, from interpersonal relationships to the global context, the different concepts of intelligence referred to above are often found in the client’s challenges and in coaching conversations.

Another concept of intelligence that can be in conversations is the concept of positive intelligence developed by Shirzad Chamine, author and professor at Stanford University Business School. Positive intelligence is defined by Shirzard as a measure of mental agility, indicating how quickly we can navigate from “negative” responses to “positive” responses to different challenges.

In her work Shriszad identifies our main saboteurs, who impact our thoughts, our “internal judge”, through the way we react to challenges.

Through self-awareness, self-compassion and reflection exercises, connected with the various senses, that help us recognise the emotions present, and navigate a mental space of curiosity and creativity, we can develop mental agility that allows us to identify the gift and opportunity of each situation, even in situations that appear painful and/or challenging.

Fátima Ribeiro

The author is a Coach in Professional Development, Leadership and Teams processes, ACC (ICF Associated Certified Coach), and member of the Board of Directors of ICF Panama.

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Emotional Intelligence as a Coaching Tool

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This article was originally published in the newspaper “La Estrella” and is part of a biweekly column from the ICF Panama Chapter to disseminate what Professional Coaching is. It seeks to inform, create more awareness and differentiate professional coaching, in which the Coach is governed by ethical principles and is continually improving his or her skills.

See the original article in this link.

 

In the coaching process, various concepts and tools are used to support the coachees, according to the approach of the process and the training and toolbox of the coaches.

The concept of emotional intelligence is one of the tools we can use.

Yuval Noah Harari, historian and philosopher, author of books such as “21 lessons for the 21st century,” considers emotional intelligence and mental balance as two essential skills for the rest of our lives.

Daniel Goleman, one of the pioneers of emotional intelligence, published an article in 1996 that is still considered essential reading in Harvard Business Review on leadership issues, called “What does a leader do?”

This article focuses the concept of an emotionally intelligent leader on five elements: self-awareness, self-discipline, motivation, empathy and social skill.

To the self-knowledge The main characteristics are associated with: self-confidence, a realistic self-evaluation and a self-critical sense of humor.

The main characteristics of the self-discipline They are reliability and integrity, being comfortable with ambiguity and openness to change.

Passion to meet objectives, optimism, even in situations of failure, and commitment to the organisation are the three main characteristics in motivation.

The ability to build and retain talent, sensitivity to different cultures and being focused on customer service are the characteristics of the empathy.

In the social skill The author refers to effectiveness in leadership of change, the power of persuasion and the ability to build and lead teams.

Looking at the characteristics described, these still constitute a valid model more than twenty years after its original expression. What changes is our mental map and the form or order of importance in different contexts.

The concept of emotional intelligence was developed more recently, with a very practical approach, by Travis Bradberry & Jean Greaves, who define two major competencies, personal and social. In the personal competence, it is important self-awareness -recognise one’s own emotions and tolerate discomfort- and self-management – tolerate uncertainty and pursue objectives, not needs. In the social competence, it is important social consciousness -recognise emotions in others, listen and observe- and relationship management -manage interactions successfully and strengthen connections.

Particularly, I consider the model, developed by Dr. Reuven Bar-On and Jonathan and Leight Bowman-Perks, to be quite useful as a tool in coaching, which considers factors of emotional intelligence, intrapersonal factors, connected to self-awareness and self-expression, factors interpersonal of social awareness and interaction, factors of stress management associated with emotional management and control, factors of adaptability and change management and factors general like self-motivation.

In coaching, these models can be worked on, for example, considering the areas or factors in which the coachee has opportunities for improvement, the areas in which they already function effectively, and the areas in which they have superior performance.

The concept of emotional intelligence significantly impacts behaviours and relationships and can thus be worked on using any of these theoretical frameworks. The most important thing in the coaching process is the use of methodologies appropriate to each client, the objectives of the process and the specific objectives of each session.

The coachee can use their own reflection and/or incorporate the perception of their stakeholders or people of interest, such as family, friends, co-workers, peers, bosses and members of their team, benefiting the coachee from a systemic perspective. Humility, courage and discipline with the process strongly impact the results.

The process in general is enriched when the coachee opens up to feedback from his or her stakeholders, in a positive circle of reflection, integration of learning, listening to suggestions for improvement, evaluation and action.

Fatima Ribeiro, ACC

The author is ACC (ICF Associated Certified Coach), Coach in professional development, leadership and teams processes and member of the Board of Directors of ICF Panama.

 

 

Poster for the Communication: A Key Leadership Skill workshop

Communication: A Key Leadership Skill — Panama, 13 June 2019

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The global corporate world increases the value it attributes to the management of the human factor in both its self-reflective (knowledge and self-management) and social (relationships and well-being) dimensions.  Every form of communication (relational, attitudinal, spoken or written) becomes a key element for the integration of business management with talent management.

Communication is a fundamental human skill for the development and sustainability of interpersonal and organisational relationships that are based on a shared culture and individual codes of behaviour.

Effective communication (multidirectional, intentional and authentic) streamlines planning, enhances results, promotes motivation, consolidates culture and also supports the development of processes.

The leader’s ability to manage himself and generate collaborative and stable environments between talent and teams, enhancing everyone’s performance, thus has an important impact on the creation of value and the sustainable development of organisations.

In this context, together with Veronica Z. Herrera, expert in Self-knowledge, Interpersonal Communication and Assertiveness, we developed the workshop “Communication: Key Competence in Leadership to be held on June 13 in Panama City.

In this workshop we will be addressing topics focused on:

  • Discussion of global models of self-management and interaction aimed at building effective multidirectional relationships.
  • Within the framework of Emotional Intelligence and Collaborative Leadership for talent and team management.
  • Understanding of 2 key concepts: Empathy and Assertiveness.
  • Practice of 3 key interaction skills: Listening, Asking, and How to say NO.

Join us and benefit from promotional conditions until May 31.

Contact me here.

Fátima Ribeiro

Communication workshop programme: Key Competence in Leadership